Refund policy

Cancellations and returns

For online purchases, tell us you wish to cancel within 14 days of receiving your order. You then have another 14 days to send the goods back. You do not need to give a reason. Email atomala220310gm@gmail.com with your order number and the items you wish to return; we will provide return instructions. A request for instructions does not make your cancellation subject to approval.

You may inspect the costume as you would in a shop. We may reduce a refund only for loss in value caused by handling beyond what is necessary to check the item. There is no restocking fee. For a change-of-mind return, you pay the return postage. Keep proof of posting.

Your refund

We refund to your original payment method, unless you agree otherwise, within 14 days of receiving the goods back or evidence that you have sent them back, whichever is earlier. When you cancel the whole order, we also refund the original standard delivery charge. Any extra paid for a premium delivery service is not refundable as part of a change-of-mind cancellation.

Faulty, damaged or incorrect items

Contact us as soon as you notice a problem so we can arrange an appropriate remedy and cover the necessary return costs. Your legal rights for faulty or misdescribed goods remain unaffected by this policy.

Optional cancellation form

You may email this form or simply send a clear cancellation statement:

To: Antoni Tomala, trading as Wiggle & Roar, atomala220310gm@gmail.com.
I hereby give notice that I cancel my contract of sale of the following goods: [items].
Ordered on / received on: [date].
Name: [name].
Address: [address].
Date: [date].
Signature: [only if sent on paper].